Once an order is confirmed, YELLOW HOUSE will not accept return or refund requests. However, in any of the below situations, we are committed to working with our customers to find an amicable solution that is fair to all parties.
- YELLOW HOUSE needs to be notified of a damaged product within 5 days from the delivery date via email to wecare@yellowhouse.com
- In the email, please include the order number, image of the invoice, 1 image of the outer box, and 2 clear images of the damaged product.
- If multiple items were shipped, only the affected product can be returned and replaced.
- We will promptly re-send and replace the damaged product(s) and work with you to provide a satisfactory solution.
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Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.
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Missing Product:
- YELLOW HOUSE needs to be notified of a missing product within 5 days from the delivery date via email to wecare@yellowhouse.com
- In the email, please include the order number, image of the invoice, 1 image of the outer box, and 2 clear images of the opened box with all items received.
- While refund requests cannot be accepted for missing products, we will promptly re-send the missing item.
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Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.
- YELLOW HOUSE needs to be notified of spoilage of a product within 5 days from the delivery date via email to wecare@yellowhouse.com
- In the email, please include the order number, date of packaging/ manufacture, and clear images or video of the spoiled product.
- We cannot accept returns due to variance in taste, texture, color, or aroma, as our products are handcrafted.
- However, we are committed to working with you to find a satisfactory solution. The product will be replaced after due investigation and diligence.
- Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.
YELLOW HOUSE strives to ensure customer satisfaction and will do our best to address any concerns or issues promptly and fairly.